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Telephone Operators ( Bilingual–Spanish/English)

Telephone Operators ( Bilingual–Spanish/English)

Southeastern Virginia Health System (SEVHS)

Schedules patients, maintains physician schedule, verifies that scheduling protocols are met, answers the telephone in a friendly and professional manner and directs calls appropriately, takes messages on telephone encounters when necessary and delivers them to appropriate personnel; answers general information about SEVHS and services provided.  Responsible for reading and comprehending memos, newsletters, notices and applying initiative and sound judgement.  Utilizes the electronic scheduling system proficiently.  Following the template established for each provider.  Adheres to HIPAA compliance and guidelines regarding patient confidentiality.

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