The Virginia Department of Motor Vehicles (DMV) recently announced that it will once again accept customers for walk-in service on alternating days beginning Tuesday, October 5.
The DMV, which has been conducting services by appointment only since it resumed operations in May 2020, will continue offering services by appointment as well as permit walk-in customers on alternating days at all of its 75 customer services centers.
Appointments for service will be offered only on Mondays, Wednesdays, and Fridays, while customers can walk-in on Tuesdays, Thursdays, and Saturdays. Hours may vary by center location.
DMV made the decision to offer a hybrid service model for appointments and walk-ins based on research, surveys, and experience throughout the pandemic to allow for more flexibility for customers as well as the department.
Walk-in services will be provided on a first-come, first-served basis based on the type of transaction, and customers should anticipate wait times. Customers who have scheduled an appointment and instead decide to walk in for service should cancel that appointment to make it available for other customers.