For a third year in a row, Virginia Natural Gas (VNG) has been recognized as one of the most trusted utilities in the nation in a leading study of utility industry brands and business customer engagement released by Escalent, a top human behavior and analytics advisory firm.
Virginia Natural Gas was named among the top 24 companies on Escalent’s 2021 Trusted Business Partner list of utilities that scored highest nationally in brand trust on the Cogent Syndicated Utility Trusted Brand & Customer Engagement™: Business study. VNG also ranked fourth nationally for natural gas providers in business customer brand trust benchmark scoring by more than 15,600 business customers surveyed from the 79 largest utilities across the U.S.
“At Virginia Natural Gas, we work tirelessly at keeping our customers at the center of everything we do, from our energy assistance programs to our investments in safe and reliable infrastructure,” said Robert Duval, President of Virginia Natural Gas. “We are honored by this award, and this ranking reflects the dedication of our entire team and commitment to our customers, especially during these trying times.”