Newport News Waterworks Smart Meter Installation Begins


NEWPORT NEWS-Newport News Waterworks and Ferguson Enterprises have partnered on a smart meter installation project.

The project began on March 1 and is expected to last two and a half years. Crews will upgrade more than 130,000 existing meters in Newport News, Hampton, Poquoson, York County, and a portion of James City County. The first leg of the project will take place in Newport News and upper York County.

In preparation, Newport News Waterworks worked with project partners including Ferguson, Mueller Co., ESource, and Deloitte to build and test the project’s required infrastructure. Utility Partners of America (UPA) has been subcontracted for the installations.

As the new smart meters are installed, Newport News Waterworks plans to launch a new customer service portal in Fall 2021. For more information on the smart meter installation project, residents and businesses can visit or call the UPA project hotline at 757-304-3291.